If you have any doubt or issue while checking your document status, please get in contact with the Citizen Service Center – CIAC through
https://tramites.cancilleria.gov.co/ciudadano/pqr/BuzonVirtual.aspx
If your apostille was issued after
8 on September 2007 or your legalization was issued after
29 on December 2011, fill the date of issuance from the apostille / legalization